Shipping Policy

Most orders ship within approximately 4–8 weeks. In-house builds may take 6–8 months; written order-specific timeframes apply.

All production and shipping timeframes are estimates made in good faith to the best of our ability based on the information available at the time, including dates given in quotes, invoices, messages, or order updates. Estimates may change due to demand, materials, customization, production requirements, or carrier delays and are not guaranteed dates. Shipping transit time is additional.

If we cannot ship within your stated timeframe, we will notify you and obtain consent to the delay or refund unshipped merchandise as required by law.

Powder-Coated Products

All shipments are insured. Optional Shipping Claim Assistance & Powder Coat Protection is $150 per order. DTFO will assist with carrier claims and re-powder coat shipping-damaged finishes.
Without this service, customers file carrier claims directly and optional powder coat protection is not included. Report damage promptly; retain packaging and photos. This service does not limit DTFO’s obligations or your rights under applicable law.

Order Cancellation &
Refund Policy

Order Cancellations

Within 10 business days: Orders may be canceled within the first 10 business days from the original purchase date, provided custom fabrication has not begun.
11–20 business days: Approved cancellations are subject to a 20% cancellation fee, deducted from the refund amount, provided the order has not shipped.
After 20 business days: Orders are final and cannot be canceled or refunded.
Custom fabrication: Once custom fabrication has begun, cancellation requests are subject to review and may be denied due to materials purchased, labor performed, and the customized nature of the order.

Returns & Refunds

Custom-built parts are final sale. Products manufactured specifically for a customer's machine or specifications are nonreturnable and nonrefundable due to a change of mind.
Installed, used, or modified parts: Products that have been installed, used, altered in any way, welded, drilled, cut, or otherwise modified after delivery are not eligible for a standard return or refund.
Customer specifications: Customers are responsible for providing accurate machine information, measurements, and specifications when placing an order.
Defective, damaged, or incorrect products: Customers should contact DTFO promptly with photos and order information. We will review the issue and determine an appropriate resolution consistent with applicable law.
Refund processing: Approved refunds will be issued to the original payment method. Processing times vary depending on the bank, credit card company, or financing provider.

Warranty Policy

Lifetime structural warranty on suspension products, except link bars & Portal Plates not paired with DTFO arms.
Wearable parts (heims, bushings, misalignments, stripped threads) are not covered.
Original hardware must be retained — replacements will not be provided.
Warranty claims require product return prior to processing.
DTFO will inspect, then repair or replace as needed.
Processing time: 2–3 weeks (Mon–Fri).
Shipping & powder coat costs are not covered if not the original buyer.
Custom powder coat colors are not covered under warranty.
To initiate a claim, contact DTFO at 318-498-2658.

Technical Support & Installation Policy

DTFO stands behind our products. We evaluate suspected product problems and correct confirmed DTFO manufacturing, fabrication, fitment, or workmanship issues.

PART PROBLEM = FREE SUPPORT
INSTALLATION HELP = PAID SUPPORT

FREE PRODUCT SUPPORT

Free support covers missing or incorrect parts, shipping damage, basic fitment questions, and suspected DTFO product defects. Photos, videos, and measurements requested to evaluate the part are also included.

WHEN SUPPORT BECOMES PAID

Support becomes paid when you need DTFO to guide installation, diagnose an installation or vehicle setup, or explain how to install, adjust, or correct components. This includes installation walk-throughs, troubleshooting, and correcting installation mistakes.

We will tell you before paid troubleshooting begins. Evaluating a suspected DTFO part problem remains free; repeated contact alone does not turn a legitimate product claim into paid support.

REMOTE TECHNICAL SUPPORT — $100

One session includes up to one hour. Payment is required before installation troubleshooting begins. Any additional paid session requires your approval. Calling back, sending another message, or contacting a different employee does not restart free installation support for the same issue.

YOUR OPTIONS

• Purchase a $100 remote support session.
• Use a DTFO-approved installer.
• Bring your vehicle to Dirty T’s Fab & Offroad.
• Continue without additional DTFO installation support.

IF DTFO CAUSED THE PROBLEM

If DTFO confirms a manufacturing, fabrication, fitment, or workmanship issue, we will correct the affected part at no charge and refund related technical-support fees.

If the vehicle is brought to our shop for troubleshooting and we confirm a DTFO-caused issue, labor to correct that issue and install the affected DTFO components will be provided at no charge.

Parts repaired or replaced remotely do not include free installation labor.

IF THE DTFO PRODUCT IS CORRECT

The customer is responsible for technical support and installation labor when the issue results from installation errors, lack of installation experience or technical knowledge, vehicle condition, modifications, adjustment, incompatible components, or installation damage. Installation assistance is paid support even when the DTFO parts are correct and the customer needs help completing the installation.

Support fees paid for the same issue may be credited toward installation at DTFO. Installation/troubleshooting labor may be up to $3,000, depending on the work required, unless otherwise quoted in writing. We will discuss the scope and cost before work begins.

NEED HELP? CALL (318) 498-2658.

Have your order information, machine model/year, and clear photos ready.

DTFO problem = We make it right.
Installation help = Paid technical support.

RETURNS, REFUNDS & PAYMENT DISPUTES

All returns require prior written authorization. Contact (318) 498-2658 before shipping merchandise. Authorization to inspect does not itself approve a refund. Approved non-defective returns may carry a 20% restocking fee where disclosed, agreed, and legally permitted. Eligibility depends on merchandise condition and the terms provided before purchase. Custom or made-to-order restrictions must be disclosed before purchase.

Reported defects, incorrect manufacture, and fitment concerns will be evaluated using photos, measurements, and inspection where reasonably necessary. DTFO will repair, replace, or refund as required by applicable law and warranty obligations. Obtain written approval before third-party repairs for which you seek reimbursement; reimbursement is not automatic, subject to applicable law.

Third-party products may be subject to their manufacturer’s return eligibility, fees, and restrictions. Contact DTFO before returning them.

If a payment dispute is open, refunds and credits must be coordinated with the provider to avoid duplicate credits. Customers owe only amounts legally due after all refunds and dispute adjustments. Customers retain lawful payment-dispute rights. Each order and its affected items are reviewed on their own facts.

EFFECTIVE OCTOBER 9, 2026

Revised terms apply to future purchases when disclosed before purchase. They do not retroactively change prior orders. Nothing in these policies limits nonwaivable consumer rights.